Frequently Asked Questions

Here you will find our answers to some frequently asked questions. We might not be able to answer all of your questions here, so please contact us if you don’t find the answer you are looking for.

Email: servicecentre@grcelearning.com or call 0330 900 2002.


Offers and services

1. Why choose GRC eLearning?

GRC eLearning is a small but growing e-learning business specialising in governance, compliance and risk. Our experience from another company in the group, IT Governance, allows us to consult, identify and develop engaging e-learning courses to achieve business goals.

2. What is an ‘off-the-shelf’ course?

An ‘off-the-shelf’ course is our standard course hosted on our LMS.

3. What is an ‘LMS’?

LMS stands for Learning Management System. It is our hosting platform for e-learning courses. An LMS is a software program that helps you to create, deliver, track and record test results, and provide reports to management.

4. Can we use your courses on our own LMS?

Yes, if your LMS is SCORM-compliant.

5. Are your courses SCORM-compliant?

Yes, all our courses are SCORM 1.2-compliant.

6. What is SCORM?

SCORM stands for Sharable Content Object Reference Model. It is a set of standards for e-learning courses that help to ensure content works on an LMS. If you have an LMS that is SCORM 1.2-compliant, our courses should be compatible. Complete an enquiry form or contact the team on 0330 900 2002 to arrange a demo.

7. How do I purchase a course?

Licences for up to 149 users can be purchased directly from our online shop. If you require more than 149 licences, please complete an enquiry form or contact the team on 0330 900 2002.

8. Will I be locked into a long-term contract?

When you purchase our courses you have standard access for 12 months as standard. We can increase this if required.

9. Will users receive a certificate after taking a course?

Yes, upon successful completion of a course, users can print a certificate and a record will also be made for management reporting.


Customised courses

1. Can your GRC eLearning LMS be customised for our organisation?

Yes, we can customise a site with your logo, and we offer various options for user registration with multiple levels of access to your managers, supervisors and training coordinators, and customise the list of course offerings. Please complete an enquiry form or contact the team on 0330 900 2002 to discuss your requirements.

2. What does Customised+ include?

A customised+ course allows you to edit up to 50% of our standard GRC eLearning course content, as well as adding specific company policies and procedures. Complete an enquiry form or contact the team on 0330 900 2002 to find out how your business can benefit from a Customised+ course.


General

1. How soon will I receive login credentials after purchasing a course?

You will be contacted about your login details within two working days.

2. I want to buy a large quantity of licences – where can I find competitive pricing?

Licences for up to 149 users can be purchased directly from our website. If you require more than 149 licences, please complete an enquiry form or contact the team on 0330 900 2002.

3. Do you offer bespoke customisation?

Yes, we can make changes to our courses to suit all organisations. We can add/remove content, create material in a different language, shorten the course, etc.

4. I’m getting an error message when I try to log in to my course - what should I do?

Please contact the team as soon as possible on 0330 900 2002 or email us.

5. I’ve forgotten my password - how do I reset it?

You can reset your password by clicking the ‘forgotten my password’ link on your LMS login page and following the instructions. Or you can request a password reset by emailing us.

6. Can I reuse licences if staff leave?

Yes, of course. You can make the user account inactive and reuse the licence as you wish. You can still have access to the inactive user’s training record if required.

7. How do I contact the support team?

You can reach the support team by completing a support form or emailing us. An adviser will get back to you as soon as possible.


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