Here you will find answers to some frequently asked questions. We might not be able to answer all of your questions here, so please contact us if you don’t find the answer you are looking for.
1. Why choose GRC eLearning?
GRC eLearning is a small but growing e-learning business specialising in governance, compliance and risk. Our experience from another company in the group, IT Governance, allows us to consult, identify and develop engaging e-learning courses to achieve business goals.
2. What is an ‘off-the-shelf’ course?
An ‘off-the-shelf’ course is our standard course hosted on our LMS. It can be delivered as a standalone part of your training and awareness programme, or in conjunction with other courses to build awareness.
3. What is an ‘LMS’?
LMS stands for learning management system. It is our online hosting platform for e-learning courses. An LMS is software that helps you to create, deliver, track and record test results, and provide reports to management.
4. Can we use your courses on our own LMS?
Yes, if your LMS is SCORM-compliant.
5. Are your courses SCORM-compliant?
Yes, all our courses are SCORM 1.2-compliant.
6. What is SCORM?
SCORM stands for Sharable Content Object Reference Model. It is a set of standards for e-learning courses that help to ensure content works on an LMS. If you have an LMS that is SCORM 1.2-compliant, our courses should be compatible. Complete an enquiry form or contact our team on 0330 900 2002 to arrange a free demo.
7. How do I purchase a course?
Licences for up to 149 users can be purchased directly from our online shop. If you need more than 149 licences, please complete an enquiry form or contact our team on 0330 900 2002.
8. Will I be locked into a long-term contract?
When you purchase our courses, you have access for 12 months as standard. We can increase this if required.
9. Will users receive a certificate after taking a course?
Yes, users can print a certificate when they successfully complete a course, and the LMS will keep a record for management reporting.
1. Can your GRC eLearning LMS be customised for our organisation?
Yes, we can customise a site with your logo, and we offer a range of options for user registration with multiple levels of access for your managers, supervisors and training coordinators. We can also customise the list of course offerings. Please complete an enquiry form or contact our team on 0330 900 2002 to discuss your requirements.
2. What does ‘Customised+’ include?
A Customised+ course allows you to edit up to 50% of our standard GRC eLearning course content, as well as adding specific company policies and procedures. Complete an enquiry form or contact our team on 0330 900 2002 to find out how your business can benefit from a Customised+ course.
1. When will I receive login credentials after purchasing a course?
You will be contacted with your login details within two working days.
2. I want to buy a large number of licences – where can I find competitive pricing?
Licences for up to 149 users can be purchased directly from our website. If you need more than 149 licences, please complete an enquiry form or contact our team on 0330 900 2002.
3. Do you offer customisation?
Yes, we can make changes to our courses to suit all organisations. We can add/remove content, create material in a different language, shorten the course, etc. Complete an enquiry form or contact our team on 0330 900 2002 to find out how you can benefit from a bespoke course.
4.I’m getting an error message when I try to log in to my course – what should I do?
Please contact our Support team as soon as possible on 0330 900 2002 or email us.
5. I’ve forgotten my password – how do I reset it?
You can reset your password by clicking the ‘forgotten my password’ link on your LMS login page and following the instructions. Or you can request a password reset by emailing us.
6. Can I reuse licences if staff leave?
Yes, of course. You can make the user account inactive and reuse the licence as you wish. You can retain access to the inactive user’s training record if required.
7. How do I contact the support team?