ITIL 4 Foundation Distance Learning Training Course

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Description

Learn in your own time and at your own pace with the ITIL 4 Foundation Distance Learning Training Course.

Updated from ITIL 3 in February 2019, ITIL 4 Foundation is an introductory course for IT service management. This course is ideal for those who need a basic understanding of the ITIL framework including the guiding principles, four dimensions of service management, and key terms of ITIL practices.

Duration
5 modules 
Exam
Included
60-minute multiple-choice
Certification
ITIL 4 Foundation
 
Course overview

The course covers:

  • The guiding principles of ITIL 4
  • The four dimensions of Service Management
  • The purpose and components of the ITIL service value system
  • The activities of the service value chain, and how they interconnect
  • The purpose and key terms of 15 ITIL practices

Course benefits:

  • A combination of learning styles keeps remote learning engaging and improves information retention
  • Gain the knowledge to make practical and effective changes to your processes and systems
  • Learn in your own time and at your own pace
  • Gain a professional qualification to prove your new knowledge
Exams and qualifications

Achieve the ITIL 4 Foundation certification – the exam is included in this course. Once you have received the course information you will be able to book your exam.

How will I receive my exam results and certificates?

Provisional exam results will be available immediately after completing the exam. Confirmed exam results will be issued within ten working days from the date of the exam.

Certificates for those who have achieved a passing grade will be issued within ten working days from the date of the exam.

Results notifications and certificates are sent directly to candidates by the relevant exam board in electronic format; please note that hard-copy exam certificates are not issued.

Pre-requisites

There are no pre-requisites for this course, but we do recommend that you read the following books:

ITIL 4 Distance Learning Training from GRC eLearning
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£449.00
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Benefits

Gain the knowledge to make practical and effective changes to your processes and systems through a combination of learning styles. Our ITIL 4 distance learning course keeps remote learning engaging and improves information retention, plus you can learn in your own time, at your own pace.

Target audience

This course is suited to IT and business students taking their first steps in service management, as well as seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice.

Job titles:

  • Systems/ Network engineer
  • Head of IT
  • IT manager
  • IT support
  • Service desk
  • Service delivery manager
 

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